Smart Health FAQ

Please scan the App
Smart Health code in the user manual in the accessory box and download.

1. Download the free App from the App Store (iOS) or the Google Play Store (Android).
2. Unbox the ring and charge cable. Plug the charging cable into a USB power source, such as a laptop or USB charger. Put your ring on the charging cable, the LED will blink to indicate that your ring is ready to be paired.
3. If you purchased a Smart Health with a charging case, please put the ring into the charging case to charge. The LED will blink to indicate that your ring is ready to be paired.
4. Make sure that your phone's Bluetooth and GPS is enabled.
5. Open Smart Health, click “Bind immediately”, and accept the permissions requested by the App. Once the ring’s signal is found, click it to complete the connection.

Smart Health can store up to 7 days of data. It can still be used even if it is disconnected.

• If the ring is not worn and enters sleep mode, Smart Health will not generate sleep data after the ring synchronizes with Smart Health.
• The ring records sleep data at night and cannot record sleep during the day.
• The user wears a ring and starts recording (deep sleep, light sleep, wakefulness, etc.) within 30 minutes of lying down, and ends sleep monitoring after waking up.
• All sleep records will be viewed on the Smart Health sleep interface after the ring is synchronized with Smart Health.

The ring can easily cope with daily waterproofing, and supports wearing it for swimming, washing hands, rain, etc., to meet your various waterproofing needs. (Note: Please take off the ring and wash it after bathing to avoid skin damage caused by residual toiletries inside the ring.)

Hello, it is compatible. Android4.4 and above, iOS8.0 and above, Harmony OS are all perfectly compatible.

Under normal use, the ring's battery can last for 3 to 7 days.

The ring is turned off by default when it leaves the factory. After unpacking, it needs to be charged and activated for the first time. During the charging and activation, the charging indicator on the ring will turn red, indicating that the ring is turned on. For the first use, please keep charging for more than 1 hour until the charging indicator on the ring turns green.

Due to the consideration of saving system resources, some mobile phone systems may disable Ring‘s APP that users have not set up background protection in the background.Therefore, please refer to the background protection guide and enable APP's background protection function. lf APP is already turned on and still shows disconnected, it is possible that the ring has shut down due to low battery. Please charge it before reconnecting.

1. Use tools for cleaning. Cotton swab: Cotton swab is a very convenient cleaning tool that can be used to clean the dust on the charging port. Just gently turn the cotton swab to clean the surface dust. Toothpick: If there is a lot of dust around the charging port, you can use a toothpick to clean it. But be careful not to use a toothpick that is too thick to avoid damaging the charging port.
2. Cleaner If the dust on the charging port is stubborn, you can use some cleaner to clean it. But be careful to choose a mild cleaner to avoid damaging the ring. At the same time, pay attention to the amount and method of using the cleaner to avoid corrosion or damage to the charging port.
3. Precautions: Pay attention to the method and strength when cleaning, and do not use too rough methods to avoid damaging the charging port. If the charging port is damaged or cannot be cleaned, it is recommended to contact customer service for help.

Use a qualified mobile phone charger or computer USB port to connect the charging cable or charging case to charge the ring. When the ring is charging, the red light on the ring indicates that it is charging, and the green light indicates that it is fully charged.

In order to reduce the user's daily activities, such as typing on the keyboard, playing poker, and other frequent hand activities, which cause the ring's step counting error, the ring sets a threshold. When the number of steps reaches 10 in a row, the step counting will officially start, and the real-time step count in the Smart Health main interface will change.

After the user completes the first ring binding, when the APP is opened again, the ring will automatically connect to APP and start synchronizing data;

At this time, the user does not need to do anything. If the connection fails, please charge it and check again whether it can connect to APP and synchronize data.

Click the sync button in the upper right corner of the application to automatically synchronize the current data of the ring.

Sure, the ring is 5ATM waterproof. But please try not to use it in complex water environments (such as hot springs, seawater). If the ring contacts seawater, please rinse it with fresh water as soon as possible to avoid corrosion of the metal material on the ring by the salt in the seawater, resulting in poor contact of the ring charging position.

The health index is obtained by comprehensively evaluating the sleep, exercise, stress, heart rate and blood oxygen data collected by the ring. Among them, sleep data is the most basic data. If the wearing time is too short or there is no sleep data, the health index cannot be generated. It is recommended that you continue to wear the ring to unlock your health index.

Keep the Bluetooth connection between the ring and the mobile phone; click the remote photo button in APP; shake the hand wearing the ring lightly to complete the photo.

PS. For the first use, you need to allow permission to call the system camera according to the Smart Health prompt.

It may be that you are not wearing the ring correctly. Please align the fingertip pad with the area where the green light of the ring is emitted. Open the app and tap “Measure Heart Rate” — you will then see the corresponding green light area.

By default, the ring is turned off when it leaves the factory. After unpacking, it needs to be charged and activated for the first time. When charging is activated,the charging indicator light on the ringwill display red, indicating that the ringhas been turned on. For first-time use, please keep charging for at least 1 hour until the charging indicator light on the ring turns green.

The time of falling asleep and waking up is marked by changes in the physiological characteristics of the human body when entering and waking up from sleep.The sleep state is detected through sensors inside the ring, which may have a certain time deviation from one's actual.

The human sleep process consists ofvarious sleep states such as light sleep,deep sleep, and wakefulness. ln a conscious state, most people's body consciousness is still very vague, and users may not be aware of their tendency state, resulting in a deviation between personal feelings and ring detection and recording data.

Sleep detection is achieved through sensors on the ring that detect human activity characteristics. lf a user maintains the same posture for a long time without moving, it may be recognized as entering a sleep state.

The normal operating temperature for the ring is -10~+45℃(14~113 °F).If stored or worn outside the normal temperature range for a long time, it will affect the lifespan and reliability of the ring, which may affect its normal use.

For optimal performance and accuracy, itis recommended that you wear the ringon the index finger of your non dominanthand.If you wear it on your middle andring fingers, the heart rate sensor should be located on the palm of your hand, and the ring should be comfortably placed close to the skin at the base of your fingers.Please try to keep the inside ofthe ring dry when wearing it, and avoid soaking the skin of the finger wearing area with sweat or other liquids for along time, which may cause skin damage.

lf Smart Health is uninstalled and reinstalled,the data saved locally by Smart Health will be lost.Recommend users to register for Smart Health lD and use it to log in to Smart Health.

Green light is used for heart rate monitoring on the ring. If you turn on automatic heart rate monitoring, the ring will automatically light up. If you choose manual heart rate monitoring, it will not automatically light up. Our ring uses optical heart rate monitoring that has been certified by international authoritative institutions. Please feel free to use it . When setting up automatic heart rate detection, users may experience different power consumption and standby time due to the length of the heart rate measurement interval. lt is recommended to use a 30 minute heartrate monitoring.