Refund policy

We provide 30-day after-sales support from the date you receive your order. Please review the following terms carefully before requesting a return or exchange.

General Conditions

  • A valid proof of purchase is required

  • Items must be returned in their original packaging

  • All return or exchange requests must be approved by our customer service team in advance

Important Notice – Customer-Caused Damage

Items damaged due to customer misuse or improper handling are NOT eligible for returns or refunds.

Customer-caused damage includes, but is not limited to:

  • Scratches, cracks, or dents

  • Signs of wear or impact damage

  • Damage caused by improper use or handling

❌ Customer-damaged items are not eligible for return or refund.

Exchange Policy for Scratched or Damaged Items

If the product has scratches or damage, we do support exchanges, subject to the following conditions:

  • All return and reshipping costs are the customer’s responsibility

  • The customer must pay 75% of the original product price as an exchange fee

  • Replacement items will be shipped after we receive the returned item and confirm payment

Standard Exchange (No Customer Damage)

  • Exchange requests are processed within 1–3 business days

  • Once we receive the returned item, a replacement will be shipped within 1–2 business days

  • All timelines are based on business days only

Defective or Incorrect Items

If the issue is due to a manufacturing defect, shipping damage, or an incorrect item sent by us:

  • We will cover all related shipping costs

  • We will offer a replacement or refund, depending on your preference

Please inspect your order upon delivery and contact us immediately if any issues are found.

Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products (including engraved items)

  • Sale items

  • Gift cards

  • Personal care products

  • Hazardous materials or flammable goods

How to Request an Exchange

Please contact our customer service team to initiate an exchange:
📧 Koepovksmart@gmail.com

All exchanges must be approved before returning the item. Unauthorized returns will not be accepted.

Return Address:
(US +1) 719-443-1660
14274 Valley Blvd, Unit B
La Puente, CA 91746
United States

Refunds

  • Approved refunds will be issued to the original payment method

  • Refund processing may take up to 10 business days

  • If more than 15 business days have passed since approval, please contact us at:
    📧 Koepovksmart@gmail.com